Careers
Customer Support Executive
The Role
Providing a high standard of customer service to our customers, ensuring queries are handled and resolved in good time and to customer expectations.
Key Responsibilities
- Deliver outstanding customer service to all customers.
- Handling all customer interactions in a friendly and professional manner.
- Resolving daily queries surrounding device performance, reporting, portal usage and alarm assistance, whilst aiming for a First Contact Resolution (FCR).
- Processing all customer enquiries to agreed SLA’s.
- Liaising with the Alarm Receiving Centre to aid the closure of live alarms, and fellow departments to support customers when required.
- Carry out various ad hoc Customer Support administration as required, including reporting.
For the full job description click here.
Direct applicants only, no agencies.
Please note: Due to the high volume of applications, we will not be able to respond to all candidates. If you have not been contacted within two weeks of submitting your application then you have not been successful. If we do not contact you this time, we will hold your details (in line with GDPR) for a period of 12-months, in case a suitable opportunity arises. If you do not wish your details to be stored then please request this on your cover letter.
Interested? Apply today
Job Title
Customer Support Executive
Department
Customer Support
Reporting to
Customer Support Manager
Apply today
