Hotel Guest Attempted Suicide
A hotel concierge was working a night shift when they received a call stating that a guest may be attempting to take their own life, so they raised an SOS alarm on their Peoplesafe device. The concierge explained the situation to the controller and that they had the guest’s name and room number. The user then asked that the Alarm Controller monitor the situation and contact the emergency services while they try and gain access to the room.
In the background, the Controller contacted an ambulance and followed the user’s escalation procedure, alerting their manager to the situation. Once the concierge gained access to the room it was apparent that the user had attempted to take their life and the user had accessed the room just in time. Once the ambulance arrived, they began treating the guest and the user confirmed that the alarm could be closed down.
Utilities Engineer Attacked
An engineer was completing a home call out when the customer began acting violently towards him. The customer first started being verbally abusive towards the engineer, but they then grabbed a broom and started to attack him with it. The engineer tried to calm the customer down, but the situation was escalating, so he decided to activate his SOS alarm. The Alarm Controller could hear the commotion in the background so escalated the situation to the police via the URN, getting the fastest response possible. While waiting for the police to arrive on scene, the Controller followed the user’s escalation instructions, contacting the user’s manager to inform him of the situation. The police arrived on site within 5 minutes and the user confirmed they were safe and the alarm could be closed down.
Elderly Fall Down Stairs
An elderly user was walking down the top of his stairs at home when he fell and was unable to get up. The user was home alone and required emergency assistance, so he raised an SOS alarm to the Peoplesafe ARC.
The Alarm Controller was able to see the user’s pre-uploaded medical information upon receiving the alarm, so was aware that they were elderly and hard of hearing. The user was able to explain that they had fallen and needed help, so the Controller contacted the emergency services, passing over extra details such as the user’s GPS location and relevant medical information.
Once the ambulance was on its way, the Controller contacted the user’s escalation contacts and informed them of the situation and that an ambulance was on its way. The Controller remained on the line with the user until the ambulance arrived and updated their escalation contact at every step of the way. The ambulance arrived within 10 minutes and the alarm was closed.
